Return policy

Returns & Exchange Policy

Exchanges Only DUE TO HEARING AIDS BEING WORN.

All sales are final. We do not issue refunds under any circumstances.
We only offer product exchanges for hearing aids that are defective or not functioning as intended, subject to the terms outlined below.

By completing a purchase on our website, you acknowledge and agree to this No Refund / Exchange-Only Policy.

Exchange Eligibility Window

You may request an exchange within 30 days from:

• The date you received the product, or

• The date a third party you designated (other than the carrier) took possession of the delivered product

Requests submitted after the 30-day period will not be accepted.

What Qualifies for an Exchange

An exchange will only be approved if:

• The hearing aids are not working properly due to a manufacturing defect

• The issue is reported within the 30-day eligibility window

• The product is returned in original packaging, including all accessories, cables, and components

• The product has not been intentionally damaged, altered, or misused

Exchange approval is not automatic and is subject to inspection and verification.

What Does NOT Qualify for an Exchange

We do not offer exchanges for:

• Change of mind or buyer’s remorse

• Discomfort, fit issues, or personal preference

• Improper use, accidental damage, or water damage

• Normal wear and tear

• Failure to follow usage or charging instructions

• Products that were customized or personalized

• Products that are not suitable for return due to health, hygiene, or safety reasons once opened or unsealed

We reserve the right to deny any exchange request that does not meet these conditions, at our sole discretion.

How to Request an Exchange

To request an exchange, you must notify us with a clear written explanation of the issue.

📧 Email: Support@ear11.com

Please include:

• Your order number

• A brief description of the issue

• Photos or videos if requested by our support team

Once approved, we will provide return instructions.

Return Shipping Responsibility

• Customers are responsible for all return shipping costs

• Customers assume full responsibility and risk for items returned to us

Returned items must be sent to:

8175 E. Evans Rd.
Scottsdale, AZ 85260

We are not responsible for lost, delayed, or damaged return shipments.
We strongly recommend using a trackable and insured shipping method.

Exchange Processing Time

Once we receive and inspect the returned product:

• Approved exchanges will be processed within 7–14 business days

• Replacement items will be shipped using standard shipping unless otherwise specified

Processing times may vary during peak periods.

No Refunds on Shipping & Handling

Shipping, handling, and processing fees are non-refundable and non-transferable.
These fees are not eligible for credit or reimbursement.

Gifts & Third-Party Purchases

• If the product was marked as a gift and shipped directly to the recipient, an exchange replacement will be sent once approved

• If the product was not marked as a gift, the exchange will be processed through the original purchaser

No refunds or store credits will be issued for gift purchases.

Final Sale & Policy Acceptance

All products sold are considered final sale.
Placing an order confirms your acceptance of this Exchange-Only Policy.

We reserve the right to update or modify this policy at any time without prior notice.

Contact Information

For questions regarding this policy, please contact:

📧 Support@ear11.com